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Why Are Contributions Sometimes Temporarily Stopped?

Updated today

You may notice that regular contributions to your account are occasionally paused. This is due to an internal safeguard we call Stop Collection.


🔒 What Is "Stop Collection"?

"Stop Collection" is a temporary hold that prevents automatic charges while certain transactions are in progress. It is automatically activated when a transaction moves to "On Client" status (i.e., waiting for your review and approval).

This includes:

  • Contribution increases or reductions

  • Changes to payment method

  • Other modifications that affect how or when we collect funds


⚠️ Why Do We Do This?

We do it to protect you. By pausing collections:

  • We avoid charging the wrong amount

  • We reduce the risk of chargebacks or failed collections

  • We give you time to review and approve the changes before anything is processed


⏳ What Happens Next?

Once you approve the pending transaction, your contribution will be automatically collected based on the updated instructions.

However, if a transaction remains in "On Client" status for an extended period (e.g., weeks or even months), your account may remain on Stop Collection during that time. This can delay scheduled payments.


✅ What Should You Do?

To keep your contributions on track:

  • Review and approve any pending transactions as soon as possible

  • Contact your financial adviser if you’re unsure or need assistance

🛟If you have any questions or notice a delay in your contributions, feel free to reach out. We're here to help!

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