The redemption process may take 10–12 business days in total, depending on the funds' and your bank’s processing times.
Once your withdrawal transfer is completed, you will receive a notification through the transaction system. If you require proof of the transfer for tracking purposes, you can request a SWIFT confirmation, which can be used to verify the transaction with your bank.
Once you confirm your redemption request, the company will liquidate the instructed assets at the next available valuation point (typically the next business day). After settlement, the funds will be wired to your bank account according to your instructions.
Even after funds are deducted from your account balance, there may be a delay before they are credited to your bank account.
⚡ Please read about CDD Periodic Reviews
If your transfer does not appear in your account statement or you suspect an issue, you should:
Contact the appropriate support channel to review the transaction details.
Verify whether the transfer was received and processed by the bank.
Identify any issues preventing the funds from being credited or displayed in your account.